We know getting deliveries can be a prickly experience and we have tested many providers (and still do!) to get you what we think is the best delivery service in the UK.

We partner with a tracked sending service with Royal Mail. We hold a business account with them and have a dedicated account manager who can assist in locating parcels should they go missing in their post.  As a brand we support their bread and butter service which is signed for 2nd class with a low carbon footprint (205g CO2e). 

Royal Mail in the UK are part of International Distributions Services plc (formerly Royal Mail plc), trading as Royal Mail, Parcelforce and GLS, is a British multinational postal service and courier company, originally established in 1516 as a government department.  

Sometimes postal delays can occur, and together with our trusted delivery partner, we pledge to keep you informed.  We are committed to help because customer service and getting our product to you safely is our concern.  Whilst a lost parcel is the exception to the norm, the outcome of a lost parcel impacts all of us.  It creates disappointment for our customers, an urgent workload for our makers and a loss to our delivery partner in terms of time and money (as well as ourselves) so it is in everyone's interest to address these occurrences together. 

We absolutely care about the fact that your purchases are hand-made by British companies we know well and whilst we can make another - which takes the same amount of time for the quality of items we produce - we would rather get it to you right and first time for the benefit of everyone as well as the environment.  Did you know that our choice of snail mail has one of the lowest CO2 emissions for deliveries?  For Royal Mail 2nd Class Signed For emissions are measured at 204g CO2e. If you find lower, please bother us at SnailMail@mozziecozzie.com.

We do believe sharing the facts of what goes wrong and regularly testing our postal service partners against their competitors is part of doing that.  We ask that our customers share the objective facts relating to any lost items. We ask that should it happen, you work with us to resolve any delivery challenges. We always check back on postal addresses provided against the latest Postal Address File to ensure they are correct from the outset before we dispatch. 

We are a British company, abiding by British etiquette and chose to uphold these guidelines as a customer ourselves.  That's because we like all our interactions with customers and partners to be easy social interactions where people feel appreciated and understood. 

If you like more than one of our products and that product doesn't fit into one box, we will let you know and often just send it free of charge at our discretion.  

We try to be frugal on packaging. We don't ask you to pay extra for shipping and we don't use flat rates and pocket the difference.

Take Time to Breathe. Stay kind, say 'Hi' to a postman and have yourself a nice day!